FREQUENTLY ASKED QUESTIONS

Q: When are your Travel Clinics?

Once a month, right here in our retail store. Upcoming 2015 dates:

Saturday Seminars 10:00am (doors open @9:00am)
Jan. 10
Feb. 7
Mar. 14
April 11
May 9
June 13
July 11
Aug. 8
Sept. 12
Oct. 10
Nov. 7
(if seats fill up, we will start early)
Private Group Seminars Available

Contact us for further info!

Q: What Should I Know Before I Make a purchase?

When placing an order, double-check your shipping address information:

  • What’s the apartment number?
  • Is there a company name or person to have the package sent attention to?
  • We recommend you have your package sent to a location where someone can receive and or sign for your package.

Q: Are you Price Competitive?

Yes, by all means.

Q: What is It's…in the Bag?

It's in the Bag offers a wide array of quality luggage, travel bags, business and laptop cases, messenger bags, duffel bags, bag tags and more for all your travel needs.   We also offer professional luggage repair for your damaged bags and hold monthly travel clinics.

Q: What’s Your Return Policy?

We have a hassle free return policy. You have up to 30 days from date purchase to request a refund or exchange. Products must arrive in unused/new condition with all original packaging and tags still attached. Before returning your item, please use a Return Authorization Form. Contact us to receive one.

Q: What Methods of Payment do you accept?

We currently accept all Visa, Master Card & Discover credit cards. We also accept a wide variety of debit cards. (processed as Visa or Mastercard)

Q: Am I able to pick up my order?

Yes, absolutely. If you are in the Palm Springs/Palm Desert area, please come by our store. We look forward to your visit!

Q: What are your hours?

You can reach our customer support team Monday - Friday, 9am – 7:30pm PST. Weekends, 9am – 6pm PST. Hours may vary during holidays. (760) 568-6400.

Q: What’s Your Privacy Policy?

Your privacy is very important to us. We never, ever sell your personal information. We will not sell or provide your personal data to any other company, that’s a promise.

Q: What are the 2 most important things I should check before I travel (especially International travel)?

The Center for Disease Control site: http://www.cdc.gov/  and the Weather Service: http://www.weather.com/

Q: How do I make sure my bag is not too heavy for the airlines I’m flying on? (So I don’t have to pay an additional fee for my bag)

The best thing to do is to go to the airline website and see what their policies are. Here are a few of the more popular airline luggage information pages:

Delta
United
American Airlines
Southwest

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It's in the Bag! Travelware - Luggage - Travel Bags and Suitcases in Palm Desert, CA